Shipping policy

Thank you for visiting and shopping at Crackpots. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing times

All orders are processed within 3-5 days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur.

We ship our parcels using either Royal Mail or MyHermes depending upon the size of the item.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped and depending upon the shipping company this may contain tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Crackpots is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Crackpots is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide via Royal Mail International Parcels.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.